FAQ

Quick answers to the questions we hear most often, covering products, bandwidth, targeting, sessions, protocols, authentication, payments, refunds, and testing. For anything not covered here, email [email protected] or use the in-dashboard chat.

What's the difference between the products?

ProxyOmega offers six products, each suited to a different use case:

Budget Unlimited

Shared residential with unlimited bandwidth, billed per port block (5 to 100 ports). Best for high-volume scraping, SEO, and automation on a fixed budget.

Premium Unlimited

Dedicated-speed residential with unlimited bandwidth, flat-rate by Mbps tier (200 to 1000 Mbps). Best for ad verification, brand protection, and social at scale.

Residential / ISP

Tier-1 ISP-routed residential, high trust scores, pay-as-you-go by the GB. Best for SERP tracking, price monitoring, and market research.

Mobile

Real 4G/5G carrier IPs, pay-as-you-go by the GB. Best for app testing and mobile-first social platforms.

IPv6

Thread-based, datacentre-grade IPv6. Best for high-concurrency API scraping on IPv6-capable targets.

Static ISP

Dedicated single-owner static US residential ISP IPs, unmetered and never rotating. Best for account persistence, allowlisting, and checkout flows.

See each product's own page for full connection details, or the Overview for a side-by-side comparison.

What does "unlimited" mean?

On Budget Unlimited and Premium Unlimited there is no per-GB meter, so you are never charged for bandwidth. Budget Unlimited gives you unlimited bandwidth per port on a shared pool, with concurrency scaling by your port count. Premium Unlimited gives you a dedicated Mbps tier (200 to 1000 Mbps) with unlimited concurrent connections and no data caps. Static ISP is likewise unmetered. The pay-as-you-go products, Residential/ISP and Mobile, are the ones billed by the GB.

How do I target a country or city?

Append dash-separated parameters to your username, leaving the password unchanged. For example:

username-country-us-city-losangeles

Country codes are two letters (-country-us, -country-de, -country-gb). Which parameters each product accepts varies. Budget Unlimited and Mobile are country-level, Premium Unlimited adds state and city, and Residential/ISP adds state, city, and ASN. See Targeting for the full parameter matrix and examples. The dashboard also has a proxy-list generator that builds these username strings for you.

How do sticky sessions work?

Add -session-<id> to your username to keep the same exit IP across requests. Reusing the same string returns the same sticky IP, whilst omitting it (or changing the value) rotates to a new IP each request. Add -ttl-<minutes> to set how long that IP is held. Maximum sticky durations are 24 hours on Budget and Premium, 60 hours on Residential/ISP, and Static ISP is permanently pinned. Full detail is on the Sessions & rotation page.

Which protocols are supported?

Product	Protocols
Budget Unlimited	HTTP, HTTPS, SOCKS5
Premium Unlimited	HTTP, HTTPS, SOCKS5
Residential / ISP	HTTPS, SOCKS5
Mobile	HTTPS, SOCKS5
IPv6	HTTP, HTTPS, SOCKS5 (SOCKS5 supports UDP_ASSOCIATE)
Static ISP	HTTP, SOCKS5

How many countries can I target?

Most products cover 200+ countries, with 70+ explicit country targets on Budget Unlimited and IPv6. Mobile covers 113 countries. Static ISP is US-only, targetable by US city and ASN.

How do I authenticate?

There are three methods, all configured in the dashboard:

IP whitelist. Add your server's public IP under Whitelist, then connect with no username or password.
Username + password. Connect as http://<username>:<password>@<endpoint>:<port>. Both are shown in the dashboard.
API key. This is for the REST API only, sent via the X-API-Key header. It is not used for the proxy connection itself.

See Authentication for full setup steps.

Is IPv6 residential?

No. Our IPv6 product is datacentre-grade IPv6, not residential. It is thread-based and designed for high-concurrency automation against IPv6-capable targets. If you need residential IPs, choose Budget Unlimited, Premium Unlimited, Residential/ISP, Mobile, or Static ISP instead.

What payment methods do you accept?

Card payments via Stripe, cryptocurrency via CoinGate, and your ProxyOmega account balance. Account-balance deposits can be applied to any purchase.

What's your refund policy?

In summary: subscriptions are refundable within the trial window if unused; crypto payments are final; account-balance deposits are non-refundable but usable for any purchase; pay-as-you-go GB (Residential/ISP and Mobile) is non-refundable once activated; and Static ISP IPs are non-refundable once reserved. The authoritative terms are at https://proxyomega.com/refund-policy.

How do I test that my proxy works?

Send a request through your proxy to an IP-echo endpoint and check that the returned IP is the proxy's, not your own:

curl -x "http://<username>:<password>@residential.proxyomega.com:10000" https://api.ipify.org

If you get an unexpected IP, an error, or a timeout, the Troubleshooting page walks through the common causes: whitelist, credentials, and targeting syntax.

Do you offer a reseller or wholesale option?

Yes. The Reseller API lets approved partners manage sub-accounts, provision subscriptions, and track usage and bandwidth programmatically. It requires an approved reseller account with KYC verification. Your account balance only needs to cover each provisioning purchase, as there is no fixed minimum. See the Reseller API page to get started.

Still stuck? Email [email protected] or open the in-dashboard chat, and we'll help you get connected.

Last updated July 6, 2026