FAQ

Quick answers to the questions we hear most often, covering products, bandwidth, targeting, sessions, protocols, authentication, payments, refunds, and testing. For anything not covered here, email [email protected] or use the in-dashboard chat.

What's the difference between the products?

ProxyOmega offers six products, each suited to a different use case:

See each product's own page for full connection details, or the Overview for a side-by-side comparison.

What does "unlimited" mean?

On Budget Unlimited and Premium Unlimited there is no per-GB meter, so you are never charged for bandwidth. Budget Unlimited gives you unlimited bandwidth on a shared pool, with concurrency scaling by your port count — 140 concurrent connections (threads) per port, pooled across all your ports (e.g. 50 ports = 7,000 concurrent). Add ports to raise the limit. Premium Unlimited gives you a dedicated Mbps tier (200 to 1000 Mbps) with unlimited concurrent connections and no data caps. Static ISP is likewise unmetered. The pay-as-you-go products, Residential/ISP and Mobile, are the ones billed by the GB.

How do I target a country or city?

Append dash-separated parameters to your username, leaving the password unchanged. For example:

username-country-us-city-losangeles

Country codes are two letters (-country-us, -country-de, -country-gb). Which parameters each product accepts varies. Mobile is country-level; Premium Unlimited adds state (using -state-<full state name>) and city; and Residential/ISP adds region, city, and ASN, using -region-<full state name> for the state rather than -state-. Budget Unlimited is set up differently: its country and rotation are configured per port in the dashboard rather than through username parameters — see the Budget Unlimited page. See Targeting for the full parameter matrix and examples. The dashboard also has a proxy-list generator that builds these username strings for you.

How do sticky sessions work?

On Premium Unlimited, Residential/ISP, and IPv6, add -session-<id> to your username to keep the same exit IP across requests. Reusing the same string returns the same sticky IP, and each different session id gets its own IP — so sending a fresh session value on every request gives you a different IP per request. Add -ttl-<minutes> to set how long a sticky IP is held. Maximum sticky durations are 24 hours on Premium, 60 hours on Residential/ISP; Mobile has no sticky sessions (rotation is automatic), and Static ISP is permanently pinned. Budget Unlimited handles this differently: each port's rotation interval (1 minute to 24 hours) is set per port in the dashboard rather than through username parameters. Full detail is on the Sessions & rotation page.

Can I control how often my IP rotates?

Yes, on Budget Unlimited. In the dashboard, open Budget Unlimited → Configuration to set each port's rotation interval anywhere from 1 minute to 24 hours, choose its exit country, and switch Auto-replace IP if offline on or off (On replaces the IP immediately if it goes offline; Off holds the same IP until the next scheduled rotation). Every port is configured independently, and bulk actions apply one setting to all ports at once. See Per-port configuration for the full walkthrough.

Why did my sticky IP change before the session ended?

Because the IP was a real device. Our residential exits are genuine household connections and phones, and a real device can go offline, switch networks, or power down at any moment. The sticky duration (up to 24 hours on Budget Unlimited, up to 60 hours on Residential / ISP) is the maximum hold, not a guarantee — when the device behind your IP drops, we move you to a fresh IP automatically so your traffic keeps flowing. On Budget Unlimited, the per-port Auto-replace IP if offline switch controls this behaviour (see Per-port configuration). If your workflow depends on one IP across a long multi-step flow, design it to re-authenticate gracefully after an occasional IP change.

Which protocols are supported?

Every product serves all three protocols on the same host and port — just swap the scheme (http:// or socks5://). UDP is supported only on IPv6, via SOCKS5 UDP_ASSOCIATE.

How many countries can I target?

Most products cover 200+ countries, with 70+ explicit country targets on Budget Unlimited and IPv6. Mobile covers 113 countries. Static ISP is US-only, targetable by US city and ASN.

How do I authenticate?

There are three methods, all configured in the dashboard:

• IP whitelist. Add your server's public IP under Whitelist, then connect with no username or password.
• Username + password. Connect as http://<username>:<password>@<endpoint>:<port>. Both are shown in the dashboard.
• API key. This is for the REST API only, sent via the X-API-Key header. It is not used for the proxy connection itself.

See Authentication for full setup steps.

Is IPv6 residential?

No. Our IPv6 product is datacentre-grade IPv6, not residential. It is thread-based and designed for high-concurrency automation against IPv6-capable targets. If you need residential IPs, choose Budget Unlimited, Premium Unlimited, Residential/ISP, Mobile, or Static ISP instead.

What payment methods do you accept?

Card payments via Stripe, cryptocurrency via CoinGate, and your ProxyOmega account balance. Account-balance deposits can be applied to any purchase.

What's your refund policy?

In summary: refund requests are considered within 24 hours of purchase for documented delivery or availability failures; crypto payments are final; account-balance deposits are non-refundable but usable for any purchase; pay-as-you-go GB (Residential/ISP and Mobile) is non-refundable once activated; and Static ISP IPs are non-refundable once reserved. The authoritative terms are at https://proxyomega.com/refund-policy.

How do I test that my proxy works?

Send a request through your proxy to an IP-echo endpoint and check that the returned IP is the proxy's, not your own:

curl -x "http://<username>:<password>@residential.proxyomega.com:10000" https://api.ipify.org

If you get an unexpected IP, an error, or a timeout, the Troubleshooting page walks through the common causes: whitelist, credentials, and targeting syntax.

Is there a browser extension?

Yes. The official ProxyOmega Chrome extension is a proxy manager for your browser: create a profile, paste in the endpoint, port, username, and password from your dashboard, and switch it on. It works with every plan's host and port. The extension does not sync with the dashboard automatically, so update the profile if your credentials or ports change.

Do you offer a reseller or wholesale option?

Yes. The Reseller API lets approved partners manage sub-accounts, provision subscriptions, and track usage and bandwidth programmatically. It requires an approved reseller account with KYC verification. Your account balance only needs to cover each provisioning purchase, as there is no fixed minimum. See the Reseller API page to get started.

Last updated July 10, 2026