Troubleshooting Guide

Quick solutions to common issues when using ProxyOmega services. Find answers to connection problems, authentication errors, and performance issues.

Need Help?

If you can't find a solution here, contact our support team at [email protected] or use the live chat in your dashboard.

Common Connection Issues

Wrong Port Errors

Problem: Connection refused or timeout errors

Solution: Verify you're using the correct ports:

Proxy Type	Endpoint	Port Range
Premium Unlimited	premium.proxyomega.com	9000
Budget Unlimited	residential.proxyomega.com	10000-10099
Platinum	platinum.proxyomega.com	20228
Mobile	mobile.proxyomega.com	20229
IPv6	ipv6.proxyomega.com	9000

Test Commands

bash

# Test Premium Unlimited proxy
curl -v -x http://username:[email protected]:9000 https://httpbin.org/ip

# Expected response:
# HTTP/1.1 200 OK
# {"origin": "xxx.xxx.xxx.xxx"}

bash

# Test Budget Unlimited proxy
curl -v -x http://username:[email protected]:10000 https://httpbin.org/ip

# Expected response:
# HTTP/1.1 200 OK
# {"origin": "xxx.xxx.xxx.xxx"}

bash

# Test Platinum proxy
curl -v -x http://username:[email protected]:20228 https://httpbin.org/ip

# With country targeting
curl -v -x http://username-country-us:[email protected]:20228 https://httpbin.org/ip

bash

# Test Mobile proxy
curl -v -x http://username:[email protected]:20229 https://httpbin.org/ip

# Mobile proxies rotate automatically
# Each request will use a different mobile IP

bash

# Test IPv6 proxy (different server!)
curl -v -x http://username:[email protected]:9000 https://httpbin.org/ip

# IPv6 uses a different endpoint
# Make sure to use ipv6.proxyomega.com, not residential.proxyomega.com

Authentication Errors

403 Forbidden - User Banned

Solution: Wait 10 minutes for automatic unban. Bans automatically expire after 10 minutes - no manual intervention needed.

Common Causes:

Rate limit violations
Payment issues or expired subscription
Multiple authentication failures
Suspicious activity detected

407 Proxy Authentication Required

Common Causes:

Incorrect username or password
Expired subscription
Using wrong proxy type credentials

Solutions:

Double-check credentials in your dashboard
Ensure subscription is active
Verify you're using the correct proxy endpoint
Reset password if needed

Performance Issues

Slow Connection Speeds

Troubleshooting Steps:

Check Latency:

bash

# Measure proxy latency
time curl -x http://username:[email protected]:10000 -o /dev/null https://example.com

# Target specific country for lower latency
curl -x http://username-country-us:[email protected]:10000 https://example.com

Optimization Tips

Connection Pooling

Reuse connections when possible
Implement connection pooling
Use HTTP/2 if supported

Latency by Type

ISP proxies: 20-70ms (fastest)
Residential: 100-300ms
Mobile: 100-500ms

Geographic Targeting Issues

Geographic Targeting Not Working

Problem: Not getting IPs from desired location

Solution: Use correct username format (lowercase, hyphens):

bash

# Country targeting
username-country-us:password

# Region targeting
username-country-us-region-california:password

# Platinum with session and TTL
username-country-us-region-oregon-session-abc123-ttl-30:password

bash

# These will NOT work:

username-country_US:password         # ❌ Underscore instead of hyphen
username-country-US:password         # ❌ Uppercase country code
username-country-united-states:password  # ❌ Full name instead of code
username_country_us:password         # ❌ Underscores everywhere

IP Rotation Issues

IPs Not Rotating as Expected

Common Issues:

Using sticky session parameters unintentionally
Connection pooling maintaining same IP
Rotation interval set too high

Rotation Examples

bash

# Force new IP on each request (no session parameter)
curl -x http://username:[email protected]:10000 https://example.com

# Use specific session for sticky IP
curl -x http://username-session-12345:[email protected]:10000 https://example.com

# Set custom rotation interval (mobile proxies)
curl -x http://username-rotate-5m:[email protected]:20229 https://example.com

Error Codes Reference

Error Code	Description	Solution
`400`	Bad Request	Check request format and parameters
`401`	Unauthorized	Verify API key or credentials
`403`	Forbidden	Check account permissions and subscription
`407`	Proxy Authentication Required	Provide valid proxy credentials
`429`	Too Many Requests	Reduce request rate or upgrade plan
`502`	Bad Gateway	Proxy server issue, retry request
`503`	Service Unavailable	Temporary outage, check status page

Still Need Help? Contact our 24/7 support team at [email protected] or use the live chat in your dashboard.

Still Need Help?

Contact Support

If you're still experiencing issues after trying these solutions:

Email us at [email protected]
Use the live chat in your dashboard
Include your username, proxy type, and error messages